Refund policy
Return & Refund Policy – Jellycatty
At Jellycatty (jellycatty.com), customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
🔄 Returns
We accept returns within 30 days from the date of delivery.
To be eligible for a return:
- Items must be unused, in their original condition, and in the original packaging
- Items must not be damaged, altered, or used
We reserve the right to refuse returns that do not meet these conditions.
No restocking fees are charged on eligible returns.
🔁 Exchanges
We offer exchanges for eligible items within the 30-day return period.
To request an exchange:
- Please contact our support team before returning the item
- Exchanges are subject to product availability
💰 Refunds
Once your return is received and inspected, we will notify you regarding the approval status.
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable, except in cases where:
- The item was defective
- The wrong item was delivered
📌 Additional Information
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Please contact us before sending any return to receive proper instructions
- Unauthorized returns may not be accepted
📞 Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Website: jellycatty.com
Email: support@jellycatty.com
Phone: +1 505-376-1276
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Thank you for shopping with Jellycatty 🧸